🚚 SHIPPING & DELIVERY

Your order will be processed after payment confirmation. The preparation time may vary depending on product availability, order volume and campaign periods.

Information checked during order preparation:
• Product stock status
• Payment confirmation
• Delivery address
• Invoice details
• Product packaging and protection

Your order will be prepared and delivered to the cargo company as soon as possible after payment approval. Shipment time may be extended during campaign periods, public holidays or for products that require supply processing.

Once your order is handed over to the cargo company, tracking information will be shared with you.

When your order is shipped, the cargo tracking number will be shared with you. You can use this tracking number to check the current status of your shipment on the cargo company’s website.

Possible shipment statuses:
• Shipment accepted
• In transfer
• At delivery branch
• Out for delivery
• Delivered

Before placing your order, please carefully check your delivery address, phone number and recipient information. Incorrect or incomplete address details may cause delivery delays or failed delivery.

• Neighborhood, street, building number and apartment details should be complete.
• Phone number must be up to date.
• Recipient name and surname must be correct.
• For business addresses, company name and floor information should be added.

When receiving your package, we recommend checking the outer surface of the parcel. If there is crushing, tearing, wetness, opening or impact marks, please inspect it in the presence of the cargo officer.

• Check the package before accepting if it appears damaged.
• Request a damage report from the cargo officer if necessary.
• Take photos of the product box and outer packaging.
• Contact us as soon as possible for damaged deliveries.

If you receive a damaged, missing or incorrect product, please contact us before using the product. To speed up the process, we recommend sharing photos of the product, package, shipping label and any damaged areas.

• Provide your order number.
• Share product and package photos.
• Explain the missing or incorrect product issue.
• Create a support request before using the product or discarding the packaging.

Delivery time may vary depending on the delivery region, cargo company workload, weather conditions, public holidays and campaign periods.

After your order is handed over to the cargo company, the delivery process continues according to the cargo company’s operational schedule.

If you are not available at the delivery address, cannot be reached by phone or the address details are incomplete, your package may be directed to the relevant cargo branch. Shipments not collected within the cargo company’s specified period may be returned to us.

For this reason, we recommend checking your cargo tracking information regularly.