🔁 RETURNS & EXCHANGES

To request a return, please contact us with your order number, full name, phone number and the reason for return.

Required information for return requests:
• Order number
• Full name and contact details
• Product information
• Reason for return
• Invoice or order document

For distance sales, you may use your right of withdrawal within 14 days from the delivery date of the product. You must notify us within this period to start the return process.

The product must be in resalable condition in order for the return to be accepted.

• The product must be unused.
• The original box must not be damaged.
• All accessories must be returned completely.
• Warranty documents, manuals and other documents must be included if available.
• The invoice or order information must be included in the package.

Exchange requests are evaluated according to product condition and stock availability.

1. Specify the product you want to exchange.
2. Specify the new product, model or option you request.
3. Pack the product with its original box and all accessories.
4. Send it according to the shipping instructions provided by us.

If the requested product is in stock, the exchange process will be started. If it is not available, a refund or alternative product may be offered.

Please contact us before sending any product for return or exchange. Unauthorized shipments may cause delays.

• Pack the product safely and securely.
• Add your order number and contact information inside the package.
• Keep your cargo tracking number.
• Send the product to the address provided by us.

After the returned product reaches us, it will be checked. If the return is approved, the refund will be made according to the original payment method. For credit card payments, the refund may take a few business days to appear depending on your bank.

• Used, scratched, broken or damaged products.
• Products sent with missing box, missing accessories or missing documents.
• Customized or special-order products.
• Products damaged due to impact, liquid contact, burning, breakage or misuse.
• Products that cannot be resold due to hygiene or technical reasons.

For electronic products, warranty and technical service processes are evaluated according to the product warranty conditions. Products without user damage and within warranty may require authorized service or supplier inspection.